FREQUENTLY ASKED QUESTIONS
What is the total monthly cost, and what specific services are included?
Level 3 care in Maryland, the typical monthly average cost per resident falls within the range between $6,000 to $9,500 per month.
This depends on care intensity, specialized needs, & location.
(How are fee increases managed, and what happens if residents run out of money?)
Fee increases are managed transparently and outlined in the residency agreement, and if a resident experiences financial hardship or runs out of funds, the facility collaborates with the resident and family to explore available options or plan a proper transition if continued care cannot be sustained.
What is the staff-to-resident ratio, particularly during night shifts?
The facility ensures support for residents’ safety and quality care. Staffing typically includes one caregiver for every 3–4 residents during the day and evening, and one awake caregiver for up to five residents overnight, ensuring continuous supervision, routine safety checks, and prompt response to resident needs.
How are staff trained, and what is the staff turnover rate?
Staff receive initial and ongoing training in resident care, safety, and emergency procedures, and the facility supports a low staff turnover rate to ensure continuity of care and strong resident-caregiver relationships.
What specific levels of care are provided, and can they manage specialized needs (e.g., dementia, diabetes)?
The facility provides Level 1, Level 2 & Level 3 care, including assistance with daily activities, medication management, and support for specialized needs such as dementia and diabetes through individualized care plans.
How often are residents’ needs assessed to adjust their care plan?
Residents’ needs are assessed upon admission and regularly thereafter, as well as whenever there is a change in condition, to ensure care plans are updated appropriately.
Is there 24-hour nursing or medical staff supervision, or just on-call, and who administers medication?
Yes, the facility has a nurse available 24 hours a day, and medications are administered by licensed nursing staff or trained caregivers in accordance with physician orders and state regulations.
What is the facility’s philosophy regarding resident care and well-being?
The facility’s philosophy centers on providing compassionate, resident-centered care that promotes dignity, safety, comfort, and overall, well-being while supporting each resident’s individual needs and quality of life.
What safety and security measures are in place (e.g., security, emergency systems)?
The facility is equipped with safety and security measures including twenty-four-hour supervision, emergency call systems, routine safety checks, and established emergency response procedures to always ensure resident safety.
What does a typical day look like, and what social activities are offered?
A typical day includes structured routines with meals, personal care, and rest periods, along with social activities such as light exercise, games, music, crafts, and group interaction tailored to residents’ abilities and interests.
What are the dining options, and can they accommodate special dietary or religious needs?
The facility provides nutritious, home-cooked meals daily and can accommodate special dietary needs, including medical, cultural, and religious preferences, as part of each resident’s individualized care plan.
Is transportation provided for doctor appointments or shopping?
Transportation may be provided for medical appointments and essential outings, such as shopping, based on resident needs and availability.
What is the move-out policy, and under what conditions might a resident be asked to leave?
The move-out policy is clearly outlined in the residency agreement, and a resident may be asked to move out if the facility can no longer safely meet their care needs, if there is a meaningful change in medical condition, or for noncompliance with policies, with appropriate notice provided whenever possible.
How does the facility manage emergencies (e.g., fire, pandemics, or resident falls)?
The facility follows established emergency protocols, including fire and evacuation procedures, infection-control measures during pandemics, and immediate response and documentation for resident falls or medical emergencies, with staff trained to act promptly and appropriately.
Are pets allowed, and are there restrictions on size or breed?
Pets may be allowed on a case-by-case basis, subject to approval and reasonable restrictions on size, breed, and the resident’s ability to care for the pet safely.
Can residents come and go?
Residents may come and go based on their individual care plan and safety considerations, with staff notification or supervision provided needed to ensure resident well-being.
